Privacy Policy icrown

Icrown collects various types of information from members to ensure our platform runs smoothly, securely, and in line with your needs. Below are the main categories of information we collect:

We also collect information automatically when you use the icrown mobile app, including diagnostic data, crash reports, and performance information. This data is used solely to improve the user experience and app stability.

All information collected by icrown is used for clear and legitimate purposes. We do not use your data in ways you would not expect. The following are the primary purposes for data use:

• Account Management: Create, verify, and manage your member account, including the identity verification (KYC) process.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions accurately and securely.
• Platform Security: Detect and prevent fraud, money laundering, unauthorized access, and other security threats.
• Service Improvement: Analyze usage patterns to improve platform features, performance, and the overall member experience.
• Communications: Send important notifications related to your account, transactions, promotions (if you have opted in), and policy updates.
• Legal Compliance: Meet legal obligations and reporting requirements to the relevant authorities.
• Customer Support: Provide effective assistance when you contact the icrown support team.

Icrown does not sell members' personal data to anyone. However, there are limited situations where we need to share certain information with other parties:

• Service Providers: Third parties that assist in platform operations, such as payment gateway providers, identity verification services, and cloud infrastructure providers — all bound by strict confidentiality agreements.
• Authorities: When required by law, court order, or directive from a legitimate regulatory authority.
• Fraud Prevention: With integrated security partners to detect and block fraudulent activity across the platform.
• Business Transfers: In the event of a merger, acquisition, or asset sale, member data may be transferred — and you will be notified in advance.

Protecting member data is icrown's highest priority. We continuously invest in the latest security infrastructure to keep your information safe at all times:

• 256-bit SSL Encryption: All data communications between your device and icrown servers are protected with military-grade encryption.
• Two-Factor Authentication (2FA): An extra security layer available to all members to protect your account from unauthorized access.
• 24/7 Monitoring: Automated monitoring systems are active around the clock to detect suspicious activity and security threats in real time.
• Internal Access Controls: Sensitive member data is accessible only to authorized icrown staff with a legitimate business need.
• Regular Security Audits: Independent security assessments are conducted periodically by qualified third parties to identify and address potential vulnerabilities.

Icrown does not retain your personal data longer than necessary. Retention periods are determined based on operational requirements and legal obligations:

• Active Account Data: Retained for the duration your account is active and for any additional period required after account closure.
• Financial Transaction Records: Retained for a minimum of seven (7) years in compliance with applicable anti-money laundering (AML) legal requirements.
• Support Communication Log: Retained for two (2) years for reference and dispute resolution purposes.
• Technical & Log Data: Retained for ninety (90) days for security and technical troubleshooting purposes.
• Marketing Data: Retained until you withdraw consent or close your account, whichever comes first.

Once the applicable retention period has expired, your data will be securely deleted or anonymized so it can no longer be linked to your identity.

As an icrown member, you have certain rights regarding your personal data. icrown respects and facilitates the exercise of these rights:

Icrown uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform to help us improve website performance and responsiveness.
• Functionality Cookies: Store your preferences such as language, display settings, and saved login information.
• Analytics Cookies: Helps us understand aggregate, anonymized usage patterns for continuous improvement purposes.

You can control or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the icrown platform.

The icrown platform is not intended for individuals under the age of 18. icrown does not knowingly collect or process personal data from minors.

Icrown reserves the right to update this Privacy Policy from time to time in line with changes in legislation, industry practices, or how we handle data. The latest update date is always displayed at the top of this page.

For material or significant changes, icrown will notify members via:

• In-app notifications via the icrown mobile app or website.
• Email to your registered email address at least seven (7) days before the changes take effect.
• A prominent notice on the platform's main page for a specified period.

Your continued use of the icrown platform after a Privacy Policy update takes effect constitutes your acceptance of the changes. If you do not agree with the changes, you may close your account before they take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or how icrown handles your personal data, we are here to help.

You can reach the icrown Privacy & Data Protection team through the following methods:

• Live Chat: Available 24/7 via the chat button at the bottom corner of the icrown platform — the fastest way to get a response.
• Official Email: [email protected] — for written inquiries requiring documentation or further investigation.
• FAQ: Visit FAQ page us for answers to frequently asked questions about privacy and account security.

This Privacy Policy is to be read together with Terms and Conditions icrown constitutes the entire agreement between you and our platform regarding data protection and use of services.